Sections on this page:
Returning • Notices • Overdue Items • Lost/Damaged Items • "But I returned that..."

Returning Items

You may return checked out items to EITHER Carrollton Public Library location.

As of August 24, 2021, the indoor and outdoor book drops CHECK IN returned items immediately if inserted ONE item at a time as directed, removing them from your account.

The following items MUST be returned in person to staff at the Service Desk OR at the drive-up window:

• Hotspots
• Board games
• STEM Kits
• Early Literacy Kits
• Interlibrary loans

Book Drop Locations

• Josey Ranch Lake Indoor
  On the right side in the lobby BEFORE the entrance doors with the gate
• Josey Ranch Lake Outdoor
  In the front of the building behind the flag poles
• Hebron & Josey Indoor
  To the right inside the Library AFTER the entrance doors with the gate
• Hebron & Josey Outdoor
  On the south side of the building (facing Hebron)

It is a good idea to double-check that returned items have all been checked in by logging in to your account OR by using the Account feature on a self check machine

Item Returned in Book Drop Still on Account

Contact the Library with the title, date returned, and to which Library you returned it. Let staff know in person at the Service Desk if you are in the Library.

Notices

Failure to receive notices does not relieve the borrower of the responsibility for returning materials on time. Return items on or before the due date to avoid having your Library services limited.

Methods

All notices are EMAILED to you.

Add this email address to your mail's contacts or allowed list to ensure emails reach your inbox

(The email address above is an image, so you cannot copy it)

Billed notices are also sent in the postal mail to the address listed in your account.

Log in to your account to see what email(s) you provided to the Library. Need to add or update your email address?

• Follow these directions

Note: the Library's notice service does not support sending notices to your mobile phone's email address.

Times Notices are Sent

Notices are sent FOUR times a day*:

• 6:02 a.m.
• 10:02 a.m.
• 2:02 p.m.
• 4:32 p.m.

*Most notices will usually be sent by 10:02 a.m. but can sometimes take longer.

• Hold available notices are sent at the next send time after the item is checked in and placed on the holdshelf
• Billed notices are sent later in the day and occasionally may not be sent until the next day

Hold Available Notices

All Items Except Hotspots

• Day hold is available
• 4 days before last day to pick up the hold
• 1 day before last day to pick up the hold

Hotspots

• Day hold is available
• 1 day before last day to pick up the hotspot

Courtesy Reminder Notices

Reminder notices from the Library are emailed:

• 4 days BEFORE item is due
• 1 day BEFORE item is due
• Day item is due

Starting December 20, 2022, eligible items automatically renew FIVE DAYS BEFORE the due date - up to 3 times - unless a restriction blocked renewing.

No email is sent. The new due date for automatically renewed items will be 3 weeks from the ORIGINAL DUE DATE and can be viewed in your online account.

The courtesy notice lists the items that could NOT be renewed automatically and must be returned.

Overdue Notices

All Items Except Hotspots

Overdue notices are sent the following number of days after the due date

• 1 day
• 4 days
• 7 days
• 14 days

Hotspots

• 1 day after hotspot due

Billed Notices

Printed billed notices will be mailed in the postal mail in addition to the new email notices being sent.

All Items Except Hotspots

• 25 days after item due

Hotspots

• 4 days after hotspot due

Overdue Items

Effective September 15, 2021, an overdue item blocks you from:

• Checking out,
• Renewing, including automatic renewals,
• or Placing holds

once it is long overdue, i.e. the second overdue notice has been sent.

When overdue items are checked in by the book drops or staff, those services are automatically restored. You may also contact the Library to see if your overdue items are eligible for renewal by staff since renewal will also remove the block.

Items 25 Days Overdue

When an item is 25 days overdue, you are mailed a bill for the replacement cost of the item plus a $5 processing fee.

Return the billed items within 90 days to avoid paying replacement costs.

Search everywhere for the items before paying. Once replacement costs are paid, no refunds are issued, even if you find the items and want to return them.

If the billed amount is $10 or more, then the Library suspends your use of all Library books, materials, and services per Carrollton Code of Ordinances Sec. 132.17 E

Items 90 or More Days Overdue

After 90 days, the bill for replacement items is final.

Lost/Damaged Items

If you lose or damage an item you checked out, please visit or call the Library at 972-466-4800 to discuss any charges. Charges for lost or damaged items are based on the type of item.

Helpful hint: Renew the item, if possible, while you continue looking for it.

But I Returned That...

Check your account online or on a self check machine immediately after return to confirm all items placed in abook drop are checked in off your account.

Tell staff at the desk or contact the Library with the title, date returned, and which Library's book drop you used, if any returned item still shows on your account after it was returned in a book drop

If the item you thought you returned is not found in the Library, then it will be placed on "Claims Returned" status for 30 days to allow time for you to continue looking at home and for staff to look again in the Library. If the item is not found within 30 days, it is declared "Lost" and payment will be due.

Helpful hints:

• Insert ONE ITEM at a time in the book drop as directed by the sign so all items can be checked in
• Check beneath your car seats, under beds, in school backpacks, in closets, in drawers, and in bookshelves