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About Holds • How to Place Holds • Drive-up Holds Window • Hold Status • Freezing Holds

About Holds

A hold is how you request that the Library set aside an item to "hold" it so you can come check it out from us. A hold lets you get in line for a title that has been pre-ordered or that is currently checked out to another customer.

Library staff run reports twice a day to pull available items - showing as ON THE SHELF or JUST RETURNED - that have been requested by someone placing a hold.

For quickest turnaround for holds on available items showing as ON THE SHELF or JUST RETURNED, choose the pickup location matching where the item is on the shelf.

BE AWARE: For an available item, until the title is showing as ON HOLDSHELF for whoever placed a hold, that item can be checked out by any customer who finds it on the shelf in the Library. Call us at 972-466-4800 to place time-sensitive holds on available materials.

• 25 on an established Library card ¹
• 5 on a new Library card
• Items held for 7 days on the holdshelf except hotspots held for 3 days
• Hold Available Notices are sent to email(s) listed in your account
• Holds, including status, are listed in your online Library account

How to Place Holds

1. Click or tap the "place hold" button in classic catalog or "Request It" button in OneSearch in the search results or title record
2. Enter your Library card number OR user name
3. Enter your PIN/password
4. Select a pickup location
   • JRL = EITHER inside OR at the window of Josey Ranch Lake
   • H&J = EITHER inside OR at the window of Hebron & Josey
5. Submit the form
6. The hold confirmation screen in the classic catalog will alert you if your hold was successful and where the hold will be delivered when available

Call the Library at 972-466-4800 for same day pickup of available items.

Drive-up Holds Window

Picking up holds at Drive-Up Holds Windows:

• Hold MUST have ON HOLDSHELF status and show as "Ready" in your online account:
  • Wait for Hold Available Notice email
  • Check your account online
• JRL = JRL Holds Windows
• H&J = H&J Holds Window
• Must show LIBRARY CARD or your ID at the window
• Fines blocking checkout - $10 or more - must be paid online BEFORE picking up holds

Hold Status

In the Holds section of your account, look at the status column to see where you are in line:

• 3 of 13 holds
• "Ready" - you have until the "Pick up by" date to come check it out

Freezing Holds

"Freeze" unfilled holds to SAVE your place in line when you're on vacation or otherwise unavailable.

• STATUS cannot be "IN TRANSIT" or "Ready. Must pick up by..."
• You must unfreeze frozen holds yourself. Staff CANNOT unfreeze them.

To freeze or unfreeze your holds follow the directions on the freezing holds help page.

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