City of Carrollton, TX
Home MenuHow to Use Online Account
Sections on this page:
Use browser back button to return to top of page after using one of these links
Creating PIN/Password • Forgot PIN/Password • User Name • Library Account Features
Your online account gives YOU the power to renew items checked out, manage your holds including seeing your position in line, save your reading history, and so much more.
See Library Account Features section of this page for more self-service options available in your online Library account.
Logging In
Creating PIN/Password
You do NOT have a PIN/password when you receive your Library card.
To create one:
- Click/tap "account" either on the vertical side navigation menu
or
at the top of the catalog pages
- Enter WHOLE Library card number from your card
- Leave PIN/Password BLANK
- Click/tap "submit"
- Enter either a numeric PIN or a password in the first field and verify it by entering it AGAIN in the second filed
- Click/tap "submit"
Problems creating a PIN/password? Try the PIN/Password page for help
Forgot PIN/Password
- Valid Email in Account?
- Use the "Forgot your PIN/password? Get a PIN reset email" link on the account log in page
- Email will be sent with a link to reset your PIN/password that is valid for 3 hours from the time of your request
- No Email in Account?
- Ask Library staff for help
User Name
You can create a user name to use in place of your Library card number when authenticating online. It can be used for:
- logging in to your online account
- placing holds
- authenticating to use premium resource databases outside the Library
User name CANNOT be used to log in to the public computers in the Library.
Library Account Features
Click any topic link below to see a help page.
- "search catalog" button
- save preferred searches
- place holds without re-entering library card number
- rate items from 1-5 stars
- "checked out" items button
- check when items are due back to the library
- renew eligible items
- "check holds" button
- cancel holds
- see status of holds including your position in the holds list
- change pickup location for unfilled holds
- freeze holds while on vacation
- "fees" button
- view outstanding fees
- pay online
- "change PIN/Password" button
- change your PIN/Password
- "update my info" button
- "reading history" button
- start or stop saving a list of everything you check out
- delete items from your reading history
- export your reading history
- "my lists" button
- keep lists of titles you would like to check out in the future
To protect your own privacy, remember to click "log out" when you are finished.