Terms and Conditions. Please read the following terms carefully before accessing your account. By enrolling in the City of Carrollton Online Utility Billing, you (the "Customer") agree to the Terms and Conditions below. If Customer elects not to agree to the Terms and Conditions, Customer will not be enrolled in the City of Carrollton Online Utility Billing. These Terms and Conditions are in addition to Customer's service agreement(s) with the City of Carrollton.

The City of Carrollton Online Utility Billing only applies to those Customers that have a valid service agreement with the City of Carrollton. Customer will receive an e-mail confirming enrollment within 3 business days following completion of the online enrollment process. By enrolling in the City of Carrollton Online Utility Billing, Customer shall have the option to choose whether bills are made available (1) "Electronic Only", or (2) "Electronic and Paper Copy." If Customer chooses Electronic Only, Customer shall only have the option to view the bill online, although Customer will not continue to receive a one-page bill summary through regular U.S. Mail. Customer will receive regular e-mails to announce the online availability of each new invoice.

Customer may cancel the City of Carrollton Online Utility Billing at any time by designating as such online; thereafter, Customer will receive regular Paper Copy billing. Customer shall promptly notify the City of Carrollton in any event if it fails to receive any form of billing.

During enrollment, Customer will be required to create a UserID and Password. Customer is required to have a valid e-mail address to complete enrollment. Customer may make administrative changes, such as changing the Password, UserID and e-mail address. Customer agrees to keep the Password confidential at all times. If Customer forgets its Password, Customer may reset it online by completing certain verification procedures. Customer understands that it has sole responsibility for the security of the Password. Customer is solely responsible for notifying the City of Carrollton of the theft or loss of a Password. The City of Carrollton will not be liable for any actions, claims, costs, damages or expenses arising from a stolen or lost Password.

The City of Carrollton Utility Billing allows for Customer to pay bills online in addition to standard mail-in payment. Customer will not be charged by the City of Carrollton for making payment online, however, Customer may be charged by its financial institution. Customer authorizes the City of Carrollton to charge the amount indicated by Customer to the financial institution and account indicated by Customer. If payment is made online, Customer must make payment at least five (5) business days in advance of the payment due date to avoid late fees and/or interruption of service. Business days are Monday through Friday, except for federal banking holidays. The City of Carrollton is not responsible if Customer's financial institution rejects payment for insufficient funds or lack of credit availability.

Customer understands by enrolling in the City of Carrollton Online Utility Billing Customer enters into an agreement with the City of Carrollton whereby Customer agrees to view and pay for only those accounts to which Customer is authorized. Customer agrees to only access its water bill.

Customer agrees to waive any liability against the City of Carrollton for any act or omission arising out of the use of the City of Carrollton Online Utliity Billing.

Customer agrees to not transmit any computer virus or messages that could damage the City of Carrollton system.

Customer agrees to be bound by these Terms and Conditions, applicable tariffs, state and federal rules and regulations, laws, any rules and regulations of a fund transfer system used by the City of Carrollton.

The CITY OF CARROLLTON MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT OR SERVICE AND EXPRESSLY DISCLAIMS WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND PROVIDES THE EQUIPMENT "AS IS".

Customer agrees that it cannot assign or transfer the Terms and Conditions at any time without written consent from the City of Carrollton.

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of the State of Texas, and venue of any action will be in the county in which the property address lies.

Any unauthorized disclosure, copying, distribution of the proprietary information within the City of Carrollton Online Billing is prohibited and may be unlawful.

This website is owned and operated by the City of Carrollton  and contains material derived in whole or in part from intellectual property which is owned by the City of Carrollton and its affiliates and is protected by international copyright and trademark laws. The City of Carrollton its subcontractors, or  affiliates may also be referred to herein as “City of Carrollton” “we,” “us,” or “our.” Access and use of this website is subject to the terms and conditions set forth herein and all applicable laws. We reserve the right to revise the terms of use and our privacy policy at any time and without notice. Please check this website periodically to stay informed of any changes.

Collection and Use of Information

The City of Carrollton does not sell or rent personally identifiable information. Please be aware that when you provide information to any government entity, however, that information may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General at:

http://www.oag.state.tx.us/opinopen/opengovt.htm

The City of Carrollton may be legally required to provide personally identifiable information to the appropriate governmental authorities. The City of Carrollton will cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities deemed to be illegal.

If You Send Us Personal Information

If you choose to provide us with personal information - as in filling out a form, an online transaction and/or email - we use that information to process your request, complete a transaction, or respond to your message.

We do not collect personal information for any purpose other than to serve or respond to you. We only share information you give us with another governmental or business agency, if your inquiry/transaction relates to that agency or business, or as otherwise required by law.

This web site currently does use “cookies” (the simple text files stored on your computer by your web browser that are used for applications purposes and as part of the authentication process). No sensitive information is stored in these cookies.

The City of Carrollton’s Web site may contain links to third party websites. When you link to an outside Web site, you are no longer on our site and are subject to privacy and other practices of the new site. The City of Carrollton is not responsible for the practices or content of these or any other sites. If you are contacted on behalf of the City of Carrollton with a request for account information, do not respond to the request.

If you have any questions regarding this privacy policy, please the City of Carrollton’s Customer Service Department, by calling (972) 466-3000.