A:  No, crews are not finished picking up storm debris. The collection is still ongoing. The request to put debris out by June 10 was an effort to kickstart the removal process and help determine how much debris was out there to be collected (i.e. if debris was in someone's backyard, crews cannot see it). 

Extra resources have been brought in to collect storm-specific debris and the June 10 date was set to allow for quicker, priority pickup. Residents can still put out their storm debris after June 10.

The storm debris pickup crews will be making multiple passes, and the initial intended timeframe was several weeks of collection after the June 10 deadline. 

A: Place vegetative materials such as tree branches, leaves, and twigs as well as storm-related fencing material at the curb in front of the house, regardless of where the usual trash collection is conducted.

Debris should not block any part of the street or sidewalk and should not be placed in the alley.

Residents should avoid blocking mailboxes, water or gas meters, and fire hydrants.

Avoid parking cars in front of debris piles between 7 a.m. and 7 p.m., even on Saturdays and Sundays.

A: Place as much at the curb as will fit while still following guidelines for proper placement.

Once trucks have come for the first batch of storm debris, residents can place more at the curb.

The trucks will make several passes throughout the City to collect all storm debris. 

A: Due to the sheer volume of debris, it’s estimated that the cleanup will take several weeks.

• During a “normal” weather event, small areas of the City are impacted. The May 28 severe wind event impacted the entire DFW Metroplex and beyond, leading to widespread debris. 
  
  
• Due to the volume of debris, collection trucks fill up quickly and must be unloaded at the landfill before returning to pick up more debris.
  
  
• Crews are working diligently, seven days a week, to manage the cleanup and are making considerable progress; however, there's still a lot of storm debris across the City's 37 square miles.

The City appreciates everyone’s patience in clearing Carrollton of debris.

A: Some trucks are not equipped with a grapple claw for picking up the largest piles of debris. Rear loading trucks without grapple claws will pick up the smaller piles of debris on a street and leave the larger ones for another pass by a truck that does have a claw.

The truck may also have been full by the time crews completed a neighbor’s house. It may take multiple days and several passes through one neighborhood to get to every house, but as long as the debris is set out on the curb and not obstructed by any bulk waste or vehicles, it will be collected.

To view all storm debris FAQs, visit cityofcarrollton.com/about-us/inclement-weather/storm-debris.

A: The City has temporarily suspended enforcement of early trash placement rules in the interest of collecting storm debris as quickly as possible.

No code violations for early trash placement will be handed out for as long as the collection of storm debris continues.

A: Due to the progress with storm debris collection, the City has returned to the normal guidelines for landfill drop-off, effective Saturday, July 20. Residents wanting to drop off brush or bulk waste, including storm debris, at Camelot Landfill (580 Huffines Blvd.) after Friday, July 19 may do so on Saturdays from 8 a.m. to 12 p.m. and will have to follow the normal guidelines:

• Only one load per month of up to three cubic yards is allowed.
• The material for drop-off must be covered by a tarp or tied down.
• Bring a state-issued ID and water bill for proof of residency in Carrollton.
• Pay a $15 fee.

For more information on landfill drop-off, visit cityofcarrollton.com/solidwaste.

A: The City has deployed 13 dedicated collection vehicles (six 88 foot cubic yard trucks, each with a 100-cubic yard trailer; four brush removal trucks; and three boom trucks), as well as additional City fleet vehicles. 

Some trucks prioritize smaller piles due to equipment limitations and trucks might become full, needing to offload before returning.

It may take multiple days and several passes through one neighborhood to get to every house, but if debris is set out on the curb and not obstructed by any bulk waste, utility meters, or vehicles, it will be collected.

A: Republic Services is currently caught up on all trash and recycling routes. 

If your trash or recycling has not been picked up, it might be for a couple of reasons: Trash/Recycling must be placed no earlier than 6 p.m. the evening before and no later than 6:30 a.m. of the collection day.

If your trash/recycling is placed outside of those time requirements, it will not be collected. Trash/Recycling must also be properly placed. Improperly placed or blocked waste containers will not be collected. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, or sight triangle at an intersection or sidewalk.

If you have followed trash pickup guidelines and still need to report a missed trash/recycling collection, fill out this form:

https://www.cityofcarrollton.com/departments/departments-q-z/trash-recycling/missed-collection-form.

NOTICE: Republic Services and the City have seen an increase in recycling contamination. If you have an overflowing trash bin, do not place trash or bulk trash in the recycling bin.

Placing non-recyclable materials in the recycling bin contaminates the recycling process and can slow down recycling pickup and may result in the bin being ineligible for pick up. Do not put materials other than regularly eligible materials in the bin.

A: Due to the progress with storm debris collection, the City has returned to the normal guidelines for landfill drop-off, effective Saturday, July 20. Residents wanting to drop off brush or bulk waste, including storm debris, at Camelot Landfill (580 Huffines Blvd.) after Friday, July 19 may do so on Saturdays from 8 a.m. to 12 p.m. and will have to follow the normal guidelines:

• Only one load per month of up to three cubic yards is allowed.
• The material for drop-off must be covered by a tarp or tied down.
• Bring a state-issued ID and water bill for proof of residency in Carrollton.
• Pay a $15 fee.

For more information on landfill drop-off, visit cityofcarrollton.com/solidwaste.

A: Crews are currently in the process of resuming normal bulk waste pickup.