Last Updated: 6/3/24 
Information subject to change. Check back frequently for updates. 

• 2-1-1 Community Council of Greater Dallas
  This service provides information and referral assistance to the Greater Dallas area.
  To learn more, visit ccadvance.org/2-1-1.

• North Texas Food Bank (NTFB)
  The NTFB assists with SNAP applications, SNAP benefit replacement, and food boxes. For more information, visit ntfb.org. 
  
  
• American Red Cross
  The American Red Cross provides assistance with disaster health services, disaster emergency supplies, and damage assessment appointments. To learn more or to ask for help, visit redcross.org/local/texas/north-texas/get-hel.html. 
  
  
• Legal Aid of NorthWest Texas
  Residents needing help with legal services may contact Legal Aid of NorthWest Texas at legalaidtx.org/get-help. 
  
  
• Catholic Charities
  Catholic Charities Dallas offers a mobile food pantry. For more information, visit ccdallas.org. 
  
  

• Texas Department of Insurance
  Learn how to avoid contractor scams and get help filing an insurance claim. For more information, visit tdi.texas.gov/consumer/storms/recoverytips.html.

Current Cooling Centers* 
(Outside Carrollton)

Last Updated: 5/29/24
Subject to change. Check back frequently.

 It's important to be prepared before and during inclement weather. 

• Disconnect and drain hoses 
• Cover outdoor faucets 
• Turn off sprinklers 
• Cover outdoor plants
• Drip indoor faucets 
• Open cabinets with pipes to let heat in
• Bring your pets indoors

• Build an emergency kit for your home and vehicle, and take actions to winterize your home and vehicle
• Check in on elderly neighbors, family, and anyone you know that may be vulnerable in winter conditions
• Tips for Seniors:  www.ready.gov/seniors
• Tips for Individuals with Disabilities: www.ready.gov/disability

Build an emergency supply kit for both your home and vehicle. 

 Emergency Supply Kit (Home) 

• Emergency supply kits vary depending on household and individual needs. 
  For details and example items, visit: www.ready.gov/kit
• Don't forget your pet: www.ready.gov/pets

 Emergency Supply Kit (Car)

• Jumper cables
• Flares or reflective triangle
• Ice scraper
• Car cell phone charger
• Cat litter or sand for better tire traction
• More: www.ready.gov/car

If the electricity goes off in the home, a portable generator can be handy but the carbon monoxide it creates can be deadly.

Never use a generator indoors. Its location should be outside in a well-ventilated area at least 20 feet from doors, windows, or vents. Wind can blow carbon monoxide inside.

Never use a generator in a garage, even if the door is open.

For more tips on how to use a portable generator safely, visit https://www.tdi.texas.gov/tips/how-to-use-a-generator-safely.html. 

According to the National Fire Protection Association, heating is the second leading cause of home fires and home fire injuries and half of home heating fires are reported during the months of December, January, and February.  Here are a few heating safety tips: 

• Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
• Have a three-foot “kid-free zone” around open fires and space heaters.
• Never use your oven to heat your home.
• Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
• Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
• Remember to turn portable heaters off when leaving the room or going to bed.
• Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
• Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
• Test smoke alarms at least once a month.
• Install and maintain carbon monoxide (CO) alarms to avoid the risk of CO poisoning. If you smell gas in your gas heater, do not light the appliance. Leave the home immediately and call your local fire department or gas company. 

For more information on heating safety, visit https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Top-fire-causes/Heating. 

It's important for homeowners to know how to quickly turn off the water in case of an emergency, such as a sudden temperature freeze or major leak. Watch this how-to video from the City's Public Works Department and be prepared.