Carrollton Fire Rescue (CFR) was recognized as Emergency Medical Services (EMS) Provider of the Year by Texas Health Presbyterian Hospital in Plano on Tuesday, November 28 at the hospital’s Quarterly EMS Luncheon.  

Each year, administrators, physicians, and nurses at Texas Health select a Provider of the Year after reviewing EMS calls and determining which had the most significant impact on a patient.

In September, Carrollton responded to a 911 call of a 42-year-old woman who was suffering chest pains and collapsed at work. CFR members quickly recognized the symptoms of a heart attack, notified hospital staff, and transported the patient to the emergency room team who brought the patient directly to the cardiac catheterization lab. The patient survived thanks to the care she received in the lab and the advanced notice of her condition from CFR.

“In emergency situations, our goal is to provide the best patient care to increase chance of survival,” Carrollton Fire Chief Michael Thomson said. “CFR’s rigorous training and award-winning patient care help us achieve that goal, and we are honored to receive the 2023 EMS Provider of the Year award.”

The award aims to bring together hospital clinicians and first responders to continue delivering excellent care. CFR was recognized for advanced training and high-quality, pre-hospital care. Due to the level of trust the hospital places in Carrollton’s first responders, clinicians are better prepared to treat serious illness and injury upon patients’ arrival.

Texas Health Plano serves the communities of Carrollton, Addison, Frisco, McKinney, Plano, and Richardson, and CFR responds to more than 40 percent of the emergency calls brought to the hospital. Prior to 2020, Carrollton brought approximately 130 patients a month to Texas Health. Now, the patient load is more than 200 a month. The demand on first responders has increased in the last few years, and CFR’s commitment to providing high-quality care in the face of that demand was another factor in Texas Health’s recognition of Carrollton.

For more information on CFR’s continued emergency response efforts, visit cityofcarrollton.com/fire.