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Cable  Services Contact Information
Time Warner
Local Office
3301 W. Royal Lane, Irving, Texas 75063
14079 Senlac Drive, Farmers Branch, Texas 75234


Charter Communications
Regional Office In Denton
Call Center
Ricky Allen
205 Industrial Street
Denton, Texas 76201


Verizon FiOS


Question about your FiOS bill
FiOS technical support or to report a service trouble
Check availabili ty by zipcode


Carrollton DIRECTV 1-855-802-3473
List of retail providers from which to choose electricity:


Texas Choice


General inquiries if retail provider is not known


Public Utility Commission of Texas - Consumer complaints



Atmos Energy
Customer Service: new service, reconnect, bill inquiry:


Electric Emergencies & outage notification:


Street light problems


Gas Emergencies & gas leak notification:


Streetlight Outage Reporting Form
News Media

Dallas Morning News
Communications Center
508 Young Street
Dallas, Texas 75265

Suburban Editions - Irving Bureau:


The Carrollton Leader
14875 Landmark Blvd., Suite 110
Addison, Texas 75254


Additional newspaper, radio, TV and media sources
Other Related Links
Federal Communications Commission 
    Cable Services Bureau
Public Utility Commission of Texas
Better Business Bureau
    Serving Metropolitan Dallas & Northeast Texas
Office of the Attorney General - State of Texas
    Consumer Protection Hotline


    Consumer Protection Division Regional Offices

Telephone Service

The Texas Public Utility Commission and the FCC Act of 1996 required local telephone companies to allow new companies to connect with their networks in order to provide competitive local phone service. To find out which companies are currently offering local phone service in your area, click here or look in your traditional telephone company’s telephone directory. A list of local phone companies should be found in the front pages of the directory.

            For Complaints: 
            Call: 1-888-782-8477 (TTY 1-800-735-2988
            Fax: 1-512-936-7003 

Voice over Internet Protocol telephone service, or VoIP, may look and appear to work like a phone, but it connects to the Internet, not a telephone line. Below are several critical factors to consider regarding the impact of this technology on your emergency call to 9-1-1.

  • Does your VoIP phone provide 9-1-1 access? Check your service provider’s website for emergency calling features.
  • When calling for emergency help, give your location and call back number. Many VoIP services do not provide this information.
  • Call back if you get disconnected.
  • If the power is out, your VoIP service may also be out.
  • If you travel with your VoIP adapter, your VoIP phone may not work for making 9-1-1 calls. Call from another phone.
Utility Easement-Underground utility locations
Texas One, Call Before You Dig 1-800-245-4545
City Water Billing/Services (Utility Customer Service) 972-466-3120
City Water Utilities Division (Public Works) 972-466-3425

Last updated: 1/12/2015 3:27:33 PM