What is a PIN? • Getting a PIN • Error Messages • Changing PIN
What is a PIN/Password?
You need to create a PIN/Password to log in to your library account, place a hold, or use a database outside the library. Your PIN/Password protects your private account information in the event you lose your library card. Your PIN/Password is encrypted and cannot be viewed by library staff to further protect your privacy.
Getting a PIN/Password
You do not have a PIN/Password when you receive your library card.
If you receive a "Sorry, the information you submitted was invalid. Please try again." message, see under Error Messages below for what to do.
Sorry, the information you submitted was invalid. Please try again.
Sometimes you forget your PIN/Password if you have not used it in a while. If you receive a "Sorry, the information you submitted was invalid. Please try again." error message and you have verified your barcode or user name is correct, then a PIN/Password already exists in your account.
Staff cannot tell you your PIN/Password since it is encrypted, but they can delete it to allow you to create a new one. At your request, staff can also enter a PIN/Password of your choice in your account.
Your PIN is not complex enough to be secure. Please select another one.
Your 3-30 character long PIN/Password can be a combination of numbers and/or letters that you will remember so long as it is not a "trivial" pattern. A "trivial pattern" produces the following error message "Your PIN is not complex enough to be secure. Please select another one."
A "trivial" pattern has:
If there are more than five failed attempts to log in with the same barcode within one minute, the system will block access to the patron account for one minute.
To change your PIN/Password when you are logged in to your account, click on the "change PIN/Password" button. If you do not know your PIN/Password to log in to your account:
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