New Residential Utility Service
If you wish to:
An application must be completed. The application can be completed by calling 972-466-3120, Monday through Thursday 7 a.m. to 6 pm., Friday 7 a.m. to 11:30 a.m. You may also apply at City Hall Monday through Thursday 7:30 a.m to 5:30 p.m., Friday 7:30 a.m. to 11:30 a.m.
New Commercial Utility Service
A contract for service and a deposit are required and must be arranged in the business office located in City Hall at 1945 E. Jackson Road. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid at that time. The deposit amount is determined at the time the application is made.
A contract for service and a deposit are required and must be arranged in our business office located in City Hall at 1945 E. Jackson Road. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid. The minimum deposit amount is $1,500.
Auto Pay - Bank Drafting Service for Water Utility Bills
Customers can have their monthly utility bills paid automatically from their checking or savings accounts. It saves time and money - no checks to write, no postage, no fees for the service. Bills will always be paid on time.
Auto Pay Customers continue to receive monthly utility bills indicating water consumption, amount owed and due date. The total amount of the bill is electronically deducted from their checking account each month on the due date, which appears on the bill. Financial institutions list automatic payments on their monthly account statements.
Customers may use the link below. Questions may be directed to the business office at 972-466-3120.
Download the bank drafting application form pdf
For information on recycling, collection of organic materials, including bagged yard waste, brush, and limbs and disposal of hazardous waste, click here.
Night Emergency Assistance
If you need assistance after regular business hours regarding:
Please call 972-466-3425. This is the city's Pump Station number and the phones are answered 24 hours a day.
For current solid waste rate information, click here.
Utility Customer Service is now a TollTag® distributor for new applications. For information on obtaining a TollTag® at Carrollton City Hall click here. Utility Customer Service cannot replace lost TollTags®, accept any payment to current accounts or accept cash or checks for new accounts.
For customer service inquires, visit www.ntta.org or call 972-818-NTTA (3882).
The wastewater billed for the next year from April through March would be 11 T gal per month.
For current water and wastewater rate information, click here.
The fee for late payment of bills was approved by the City Council and was established to encourage prompt payment and to help defray the cost of field trips to the premise.
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City of Carrollton, 1945 E. Jackson Road, Carrollton, Texas 75006 | Tel: (972) 466-3000 | Site Map
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