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News Review
Carrollton Traffic Operations Remains Competitive
Posted Date: 5/19/2014
The City of Carrollton Traffic Operations Division in the Public Works Department has renewed its contract for another five years to provide services locally and in surrounding cities.

Nine years ago, Traffic Operations was the first successful business unit to participate in the City’s Managed Competition program which facilitates the adjustment and reorganization of resources to improve operating efficiency and effectiveness. The result is that reliable, high quality city services are provided at the lowest available cost to taxpayers.

The Division will renew its service agreement with the City Manager’s Office for the third time in order to continue operational effectiveness at a 20-25 percent cost advantage over private contractors.

“The competition in the marketplace for qualified traffic operations staff certified to operate the complex signal systems is fierce,” City Manager Leonard Martin said. “However, the Division did not let this keep them from performing at an exceptionally high level.”

Some of Traffic Operations’ major accomplishments under the most recently completed contract include:

• Replaced 607 downed signs
• Installed 503 new signs
• Completed City-wide upgrade of more than 800 Neighborhood Crime Watch signs

• Installed 130,432 feet of street markings
• Installed 48,438 feet of intersection markings
• Installed 34,671 feet of school zone markings

Traffic Signals
• Responded to 3,756 service calls
• Responded to 482 after-hours service calls
• Installed/rebuilt four signals

“Traffic Operations has clearly earned their designation as a Substantially Competitive Business Unit as well as the contract to continue providing traffic services,” Martin said.

The Managed Competition process includes identifying city business units for possible competition in the marketplace; conducting a feasibility study that results in recommendations for the business unit; and, depending on the outcome of the study, the unit will either be prepared for the competitive bidding process or will be developed to add even more value to the organization. Since the inception of the program in 2002, 16 business units have been through the Managed Competition evaluation process resulting in more than $30 million in savings to Carrollton taxpayers.

By implementing recommendations from the Managed Competition feasibility study, the City estimated a total savings of $160,000 within the Traffic Operations Division over three years. However, during the most recent contract, the construction of traffic signals alone saved more than $160,000 in addition to maintenance and labor savings.

One of the major highlights from the Division’s work in the past few years includes the Flashing Yellow Arrow program. After implementation, Carrollton saw a reduction in right angle failure to yield accidents by more than 50 percent in just one year.

“The City Manager and City Council provided the direction for all city departments to operate more like a business,” Traffic Operations Supervisor Michael Brighton said. “The message was clear to take a closer look at expenses and efficiencies and adjust where we needed to accomplish the mission. The Traffic Operations Division did just that, and although found to be working efficiently, were able to make a few adjustments to become even more efficient and cost effective. This philosophy brings with it a great sense of pride for staff, knowing that they are among the top in their field and makes them want to continue to strive to stay here.”

The Traffic Operations Division is responsible for the construction, repair, maintenance, and installation of traffic signals, traffic signs, streetlights, pavement markings, and neighborhood identification signs. In addition, the Division handles special events and block parties, the electronic message boards, traffic counts, construction inspection, and special projects like bike lanes and wayfinding signs.

For more information on Traffic Operations, visit, and for more information on the City’s Managed Competition program, visit