Services by Department

Administration/City Manager's Office 972-466-3001
1945 E. Jackson Road, second floor

• Oversees operations of all City departments
• Keeps City Council advised on City’s services
• Provides advice to the Council on policy issues
• Coordinates implementation of Council decisions
• City Secretary's Office
  972-466-3582
• Election information hotline 972-466-3030
• Code of ordinances
• Resolution Center
• Organizational Development
  972-466-3052
• Employee Training
• Employee Recognition
• Employee Career Development
• Management Analysis 
• Student Internship/Mentorship

City Attorney 972-466-3025
1945 E. Jackson Road, second floor

• Provides in-house legal counsel to the City Council, City Manager and City departments

• Building Inspection 972-466-3225
  1945 E. Jackson Road, first floor
• Administration and enforcement of construction and property maintenance code
• Issue building permits and perform field inspections
• Parking spaces – analysis and renewal of requirements
• Certificates of Occupancy issuance
• Review construction plans for new private development
• Investigate construction complaints and perform code enforcements
• Setback requirements
• Contractor licenses and trade licenses (electrical, plumbing, mechanical, etc.)
• Review and issue sign and banner permits
• Collect building permit fees
• Structure encroachment over platted boundaries
• Perform construction inspections on private development
• Permit counter, plan review and field operation (fences, carports, patio covers, decks, walls, antennas, storage sheds and swimming pools)
• Offer pre-application and pre-construction meetings
• Development review process
• Encroachments on utility easements
• Visibility obstruction – investigate and coordinate the removal of encroachment
• Special events, block party, parade permits
• Provide support to Board of Adjustment, Property Standards Board
• Seasonal information – Christmas tree lots and snow cone stand
• Planning 972-466-3040
  1945 E. Jackson Road, first floor
• Provides information and advice regarding zoning and land use to enable people to make sound decisions about growth and development in the community
• Handles applications for changes to the Comprehensive Plan and/or zoning, and makes recommendations to the Planning & Zoning Commission and City Council
• Administers requests for Special Use Permits, and makes recommendations on them to the Planning & Zoning Commission and City Council
• Processes applications for the subdivision of land ("platting"), and makes recommendations on them to the Planning & Zoning Commission.
• Advises and assists applicants in the development of their property
• Monitors the long-range needs of the community
• Transit-Oriented Development 972-466-3042
  1945 E. Jackson Road, first floor
• Encourages a higher density, mixed-use community with an urban aesthetic
• Supports development near the future Dallas Area Rapid Transit (DART) stations

Economic Development 972-466-3391
1945 E. Jackson Road, first floor

• Maintains and improves the City’s economic vitality
• Includes a three-part strategy of business retention, expansion, and new business
• Site selection
• Available buildings
• Trade development office in Taipei, Taiwan
• New commercial investment within Carrollton
• Retail Development Program
• Calls regarding small business start-up, volunteer services, residential relocations, small business counseling are best served by the Metrocrest Chamber of Commerce at
  972-416-6600

Engineering 972-466-3050
1945 E. Jackson Road, first floor

• Civil Engineering 972-466-3200
• Coordinates design and construction of capital improvement projects (streets, drainage, water and wastewater utilities)
• Reviews and approves subdivision construction plans
• Permits and inspects installation of utilities in right-of-way
• Copies of plats and construction plans
• Flood plain information
• Construction inspections
• Monthly construction updates
• Transportation Engineering 972-466-3050
• Responsible for traffic services and transportation planning services for the city
• Performs all traffic pedestrian and vehicle counts
• Traffic ordinances, speed limits
• Liaison with regional and state transportation authorities
• School safety issues

Environmental Services 972-466-3060
1945 E. Jackson Road, second floor

• Community Services 972-466-3060
• Addresses improvement and stabilization of health standards, aesthetic qualities of neighborhoods and abatement of urban decline
• Environmental and health hazards
• Sign code violations
• Septic tanks
• Off-street parking
• Zoning code violations
• Junk vehicles/trailers
• Dumping
• Trash and debris
• Housing code violations
• Fence complaints
• Restaurant inspections-food services (restaurant, day care, catering)
• Illegal home business
• Smoking complaints
• High weeds and grass
• Vacant structures
• Political signs along streets
• Cracked foundations
• Vagrants in abandoned buildings
• Ice on streets from water run-off
• Landscape requirements
• Living in campers
• Food complaints
• Apartment maintenance
• Swimming pool inspections
• Parking lot pot holes
• Cars for sale on vacant lots
• Outdoor merchandizing/vendors
•  972-466-4299
  1945 E. Jackson Road, second floor
• Help maintain and increase community sustainability of our community
• Community Development Block Grant Program
• Neighborhood Advisory Commission
• Neighborhood Oriented Target Infrastructure and Code Enforcement
• Neighborhood Enhancement Matching Grant Program
• Neighborhood Registration and Resources
• People Helping People Program
• – Inspections 972-466-3060
  1945 E. Jackson Road, second floor
• Pretreatment for industries
• Grease traps
• Liquid waste haulers
• Water pollution issues
• Environmental site assessments
• Illegal dumping
• Noise from industries
• Chemical spills
• Glare complaints
• Odor complaints
• Leaking water
• Abandoned wells
• 972-466-3420
  2247 Sandy Lake Road
• Barking dog complaints
• Bite reports
• Cruelty to animals
• Loose livestock
• Licensing of animals
• Wild animals
• Stray domestic animals

Finance 972-466-3110
1945 E. Jackson Road, first floor

• Accounting 972-466-3110
• Accounts payable and City employee payroll
• General accounting and financial reporting
• Budget process
• Sales and franchise tax information
• Capital projects accounting
• Administration 972-466-3110
• Oversees and prepares debt issuance and debt administration
• Manages investments of funds and forecasts
• Depository bank arrangement and cash management
• Oversees the City’s financial policy
• Budget and Management Analysis 972-466-3110
• Internal audit function
• Prepares and publishes the annual City budget
• Monitors all departmental budgets
• Provides independent, objective assurance and consulting services to add value and improve the City’s operations
• Evaluates the effectiveness of programs, services, internal controls and resource allocations through operational and performances reviews
• Appraises the economy and efficiency with which City resources are employed
• Analyzes, evaluates and manages the Performance Management Plan
• General Services 972-466-3559
• Operation of the copy center/print shop
• Monitors and controls coffee and vending machines
• Mail services
• Manages copiers and fax machines
• 972-466-3133
• Procurement of materials, supplies, services and equipment including construction projects (not public works related)
• Assists departments in preparing sealed bids, bid specifications and purchase orders
• Controls the Purchase Order (PO) System
• Maintains relations with City vendors
• Ensures annual commodity contracts are available to departments
• Supervises copy center/print shop and supply stockroom functions of General Services
• Oversees the boot voucher program that provides safety boots to employees
• Manages the sales of City surplus items through e-Bay
• 972-466-4840
• Workers compensation claims, auto and casualty claims
• Coordinates City-wide property and liability insurance
• Loss prevention, forecasting and loss control
• Coordinates safety programs and safety training programs
• Recommends and coordinates policy on risk management matters
• 972-466-3120
• Bills and collects utility water, wastewater and solid waste charges
• Installs, disconnects, reads, repairs and maintains water meters
• Responds to customers regarding billing questions for water and wastewater
• Assists and provides information regarding water utility customers
• Customer Service hotline
  972-466-3425

Fire 911 Administration and Operations 972-466-3070
1945 E. Jackson Road, second floor

• Paramedic Emergency Medical Service/Ambulance (EMS) Response teams 911
• Dispatch and deployment 911
• Emergency planning and training
• CPR group training courses – 972-466-4901
• Fire Prevention 972-466-3210
• Complaints and inspections
• Under direction of the Fire Marshal
• Responsible for enforcement of the fire code and all City ordinances that directly relate to the protection of life and property from fire and explosion
• Determines origin and cause of fire
• Promotes fire safety education throughout the community
• Conducts building inspections to ensure compliance with City fire codes
• Fire safe house activities for grades K-3
• Schedules fire station tours

Golf Club (Indian Creek) 972-466-9850
1650 W. Frankford Road

Managed by EAGLE
Tournament services
PGA-qualified instruction by appointment
Driving range and two 18-hole courses
Rental clubs
Full-range of golfing supplies
Gift certificates
19th Hole Bar & Grill

Information Technology 

Libraries 972-466-4800
Carrollton Public Library at Hebron and Josey, 4220 N. Josey Lane
Carrollton Public Library at Josey Ranch Lake, 1700 N Keller Springs Rd

• Information and access services
• Print and non-print materials on a wide variety of topics
• Computers with access for the public
• Online databases
• Preschool stories

Marketing Services 972-466-3593
1945 E. Jackson Road, second floor

• Media relations
• Internal communications
• Community relations and issues communications
• City branding
• Promote tourism
• Community events and calendars
• Website development
• Cable television programming
• Promote City department programs

Municipal Court Carrollton Justice Center 972-466-3348
2001 E. Jackson Road

• Provides clerical and support functions for Court proceedings
• Serves as an information center for citizens and attorneys with pending court cases
• Disposition for municipal court tickets
• Warrants issued
• Jury information hotline 972-466-4751

Parks and Recreation 972-466-3080
Administration - 1610 E. Crosby Road

A.W. Perry Museum 972-466-6380
1509 N. Perry Road

• Preserves significant artifacts and memorabilia representative of the pioneer home life and community development
• Provides educational opportunities for groups and individual tours
• Facility rentals and parties
• 972-466-3080
  2335 Sandy Lake Road
• A preserved natural area for citizens to experience and enjoy nature
• Park Maintenance 972-466-3160
• Provides well-maintained playground facilities, parks and greenbelt area
• Recreation Centers
• Rosemeade Recreation Center, 1330 Rosemeade Parkway,
  972-466-9800
• Crosby Community Center, 1610 E. Crosby Road,
  972-466-9810
• Provides a variety of professional facilities, leisure classes and activities
• Leisure Connections activity magazines are available at City facilities or online
• Senior Center, 1720 Keller Springs, 972-466-4850
• Provides programs and activities to citizens 55 years of age and over
• Swimming Pools
  W.J. Thomas Center, 972-466-6376
  Rosemeade Rainforest Aquatic Complex, 972-466-6399
• Operation and maintenance of City pools
• Athletics 1330 E. Rosemeade Parkway, 972-466-9830
• Provides well-maintained fields for league play
• Provides athletic and sport opportunities for adults and children
• Maintains 12 lighted tennis courts for league and individual play
• Special Events
• Hotline 972-466-9135
• Plan and coordinate a variety of Recreation special events
• 2531 Oak Creek Drive,
  972-466-6389
• Amphitheater, 2035 E. Jackson Road, Reservations, 972-466-9800

Police 
2025 E. Jackson Road

• Management Services
• Administrative Division 972-466-3290
• Controls and manages personnel, policies, equipment and resources necessary to affect overall police objectives
• Fiscal management
• Analysis and projection
• Hiring and training of personnel
• Community services
• Planning and research
• Internal affairs
  
  
• Technical Services
  Dispatch 972-466-3333 (non-emergencies) 911 (emergencies)
• Maintains radio, telephone, and computer communications for police, fire and ambulance
• Non-emergency requests for service
• Reports of illegal parking in handicapped spaces
• Records 972-466-3345
• File and input accident reports
• Alarm permits and fees
• Handbill and solicitor permits
• Input offense and incident reports into computer
• Uniform Crime Reports
• Process, edit, file and maintain all cases with the Office of the District Attorney
• Verify arrest reports
• Maintain mugshot photo file
• Liaison between officers and District Attorneys
• Notify officers for District Court
• Provide copies of offense, incident and accident reports
• Provide public police information
• Registrar of registered sex offenders living in Carrollton (972-466-3206)
• Publish sex offenders on Police Web Page
• Investigative Services Bureau
• Criminal Investigation Division 972-466-3300
• Investigate offenses involving adult and juvenile criminal acts and files cases
• Filing of criminal cases
• Crime hotline 972-466-3329
• Investigative Support Division 972-466-3557
• Victim assistance program
• Secures and tracks property and evidence
• Searches crime scenes
• Narcotics Investigators
• Detention Services Division, Carrollton Justice Center
  2001 E. Jackson Road 972-466-3335
• Operates and maintains City jail facility
• School resources officers
• Citizen fingerprinting
• Civil Security Corps
• Operations Bureau 972-466-3313
• Includes Patrol, Reserve Unit and School Crossing Guards
• General patrol
• Respond to calls for service
• Investigate accidents
• Preliminary reporting of offenses
• Maintains reserve officer and school guard programs
• Traffic enforcement
• Tactical response unit

Public Works 972-466-3470
2711 Nimitz Lane

• Water leaks, sewer problems, utility locates
  972-466-3425
• Street repair, sidewalk repair, drainage services
  972-466-3425
• Traffic signal problems, damaged stop signs
  972-466-3425
• Streets/Drainage Division 972-466-3480
• Maintenance and repair of streets, alleys, curbs and sidewalks
• Weekly "Street Closures" listing
• Street sweeping of major thoroughfares
• Pavement crack and joint sealing
• Pressure grouting of sunken pavements
• Bridge maintenance
• Brush and litter control within street rights-of-way
• Street sanding during winter weather
• Drainage channel maintenance
• Control of drainage from underground springs in public right-of-way
• Maintenance of storm sewers
• Removal of obstructions from drainage culverts
• Repair and replacement of guardrails
• Screening walls (along streets); repair/repaint
• Railroad grade crossing improvements
• Traffic Operations 972-466-3480
• Installation and maintenance of traffic control signs, traffic signals, school zone flashers and pavements markings
• Perform vehicle and pedestrian traffic counts
• Water Utilities Division 972-466-3470
• Water Quality 972-466-3470
• Drinking water taste and odor complaints
• Water pressure complaints
• Water main leak repairs
• Utility line locates for construction or excavation
• Water conservation and emergency water use management
• Monthly bacteriological water samples
• Backflow and cross-connection control program
• Registration for cross-connection testers
• Consumer Confidence Report
• Monthly minerals analysis reports
• Elevated water tower and ground storage tanks
• Water and Wastewater 972-466-3470
• Repair and replace water mains
• Replacement of pavement affected by water main repair
• Repair and replace sewer (wastewater) mains
• Repair and repainting of elevated water tanks
• Repair sanitary sewer stoppages and overflows
• Install water and sewer service taps
• TV inspection services of sewer mains
• Fire hydrant valve maintenance

Solid Waste 
Waste Management 972-315-5400

• Trash collection
• Recycling
• Bulk items
• City wide trash routes
• Commercial services
• Household hazardous waste collection

Workforce Services 972-466-3090
1945 E. Jackson Road, first floor

• Monitors compliance with state and federal laws including civil service and city policies regarding personnel issues
• Provides recruitment, employment screening, benefits, classification, employee relations, counseling, policy development
• Training programs
• Organizational or performance issues
• Comprehensive employment recruiting and screening
• Policy development and administration
• Benefits analysis and administration
• Compensation plans, salaries, programs and direction
• Coordinates civil service activity
• Guides employee relations and coaching
• Job hotline 972-466-3376